​PAYMENTS/REFUNDS

 

For full terms and conditions, please click here.

If you want to guarantee your booking then you will need to submit a 25% non-refundable booking deposit.

If your booking is outside the time frame to place a deposit, full payment will be required.

 

If an invoice is sent, and you do not pay the deposit within the time frame, then the booking will be cancelled without notification. If you have paid the deposit but then do not pay the remainder on time, then you will receive an updated invoice. You will be given a grace period of 24 hours and a new date to pay. If this is not paid then your booking will be cancelled without any notification. You will forfeit any deposit made so if you decide you want to re-book, you will have to book with a NEW deposit.

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Animal Sitting Policy;

• 25% non-refundable deposit to confirm the booking.

• The remainder is to be paid 60 days prior to the scheduled booking.

• If you wish to cancel, you need to give 60 days prior notice to the scheduled booking. You will receive a refund of 75% which is the remainder IF this has already been paid in advance.

• Cancellation within 60 days of the scheduled booking; 100% of the booking WILL NOT be refunded OR moved to a subsequent date. This is because I am unable to commit to other sitting bookings at the same time.

• If you wish to book a different date, this will need to be a new booking with a new deposit.

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Ad Hoc Dog Walking, Adventures, Pet Visits, Training Session Policy;

(Regular & Pick'N'Mix walks have a separate agreement.)

• 25% non-refundable deposit to confirm the booking.

• The remainder is to be paid 5 days prior to the scheduled booking.

• You need to give 48 hours notice if you wish to cancel.

• With at least 48 hour notice and paid in full, you will receive a 75% refund OR I can move the booking to a subsequent date. (This booking cannot be moved again if cancelled and if cancelled you forfeit any money already paid.)

• Cancellation within 48 hours of the booking will render full payment forfeited. (You cannot use the same deposit for a new booking.)

• The remainder is to be paid 5 days prior to the start of that month. You will receive an automatic payment-due email if the remainder is not paid on time and given another 24 hours.

• All training courses are non-refundable once full payment has been made even if you decide you no longer want to take part, before, during and after the fact.

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Regular & Pick'N'Mix Dog Walking Policy

• 6-month contract (Jan-June or July-Dec)

• Invoiced every 15th of the month.

• The deposit is due on the 15th/16th. (If no payment is made by midnight 16th then your booking slots are subject to being taken by others and will be updated accordingly. Please make sure to check the invoice before paying if you pay late.)

• 25% non-refundable deposit to confirm the booking for the next month.

• The remainder is to be paid 5 days prior to the start of that month. You will receive an automatic payment-due email if the remainder is not paid on time and given another 24 hours.

• Slightly different cancellation policy due to having your booking reserved for up to 6 months at a time. Once an invoice has been sent and paid, any cancelled bookings will not be refunded or moved to a subsequent slot.

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Payments can be made via bank transfer. You will receive an email from the official website where you can view, print and pay your invoice. All invoices are recorded and I am notified when you open them to view.

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All bank holidays are time and a half if you wish to see a list of bank holidays for this year please click here.

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I am happy to assess and potentially move appointments to another date if you communicate with me, and let me know if there is an emergency or issue, for example, COVID-19. Be sure to get in touch with me directly as soon as possible though.

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