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STANDARDS OF PRACTICE

Welcome to Wiggle Waggles, the one pit stop for all your animals' needs. I am a qualified dog trainer & animal behaviourist. My services include making homemade 100% natural treats, animal/house sitting, animal visits, dog walking, grooming, pet taxi, nail clipping, new puppy training, obedience training (for all ages), agility, specific training & nutritional advice.

I appreciate that entrusting another person with the care of your animals is an important and also somewhat difficult decision. Wiggle Waggles has now been in business for 7.5 years so you can be assured that you are dealing with a professional and reputable business. I offer reliability, consistency and accountability. I treat all your fur babies as if they are my own.

CONSULTATION

All customers MUST have a consultation before they can book any appointments. Although I can let you know if your dates are available, this is NOT a confirmation that you will get these dates. In the time between booking a consultation and the consultation itself, anyone can book those potential dates. So, booking a consultation ASAP is recommended if you wish to secure any future dates.

 

During this process, I will meet you and your pets, to get to know you and their needs. During this time you can ask me any questions. This process normally lasts around 45 minutes, depending on if there are any specific questions you have. I allocate up to 1-hour maximum though if needed.

 

If you decide to take up my services, then you will receive a signed copy of your welcome pack via email in PDF format. This will be filled out during the consultation. This is done digitally on my iPad. After this, you can then book any services you wish. I can book them all in advance for you on that day and send you an invoice along with your copy of the welcome pack that evening.

PROBATION/ATTENDANCE

After the consultation, your pet will be put on probation for 6 months, without any major incidents. Please don't take this as a negative, it is very much positive, so I can see how well I and your animals work together, as well as with other animals (if doing group walks).

  • All dogs are put on 'probation' due to a potential behaviour change once they have been left in my care.

  • If the dogs' social skills become unsuitable at any time, you will be notified, and we will resolve this privately.

  • For regular walks/adventure days, I recommend that your dog attends at least once a week, where possible, for the dog to become routine to the care/walking as this will help them to mix well with the other animals as well as get used to me on a regular occurrence.

WIGGLE WAGGLES HOURS OF OPERATION &  SERVICE AREAS

Open 24/7 for all appointments. If you have an emergency, then please notify me regardless if it's on a closed day as I might be able to help. Just note this is ONLY for emergencies, not holidays. Closed on Boxing Day, Christmas Day, New Year's Eve and New Year's Day.

The areas that I provide services for are Whiteley (where I reside), Locks Heath, Warsash, Park Gate and any surrounding areas that are within 5 miles of my residence. All my services are charged a standard rate within a 5-mile radius.

 

If you are 5+ miles away, then there is an extra charge on top of the standard rate of £5

(For example; for animal(s) sitting 5 miles +, it will be £50 per day rather than £45 per day). This charge is for ALL services I provide.

PAYMENTS/REFUNDS

You can pencil in bookings with me which will be greyed out in my calendar. These bookings are NOT guaranteed, but as a courtesy so I am aware you are potentially wanting these dates. I may or may not notify you if someone else wants those dates. If you want to guarantee your booking then you will need to submit a 25% booking deposit.

If your booking is within the time frame to place a deposit, full payment will be required.

 

If an invoice is sent, and you do not pay the deposit within the time frame, then the booking will be cancelled without notification. If you have paid the deposit but then do not pay the remainder on time, then you will receive an updated invoice. You will be given a grace period of 24 hours and a new date to pay by. If this is not paid then your booking will be cancelled without any notification. You will forfeit any deposit made and you will have to re-book a new booking with a NEW deposit.

 

Animal Sitting Policy;

  • 25% non-refundable deposit to confirm the booking.

  • Remainder to be paid 14 days prior to the scheduled booking.

  • If you wish to cancel, you need to give 14 days prior notice to the scheduled booking. You will receive a refund of the remainder (if this has already been paid in advance.)

  • Cancellation within 14 days to the scheduled booking; 100% of the booking WILL NOT be refunded OR moved to a subsequent date. This is because I am unable to commit to other sitting bookings at the same time.

  • If you wish to book a different date, then this will need to be a new booking with a new deposit.

Dog Walking, Pet Visits, Training Session Policy;

  • 25% deposit to confirm the booking.

  • Remainder to be paid 5 days prior to the scheduled booking.

  • If you wish to cancel, you need to give 48 hours' notice. You will receive a full refund/or we can move the booking to a subsequent date.

  • Cancellation within 48 hours of the booking will render the deposit forfeited. You will be refunded the remainder.

  • Regular walking has a slightly different cancellation policy due to having your booking reserved for up to 6 months at a time. Once an invoice has been sent and paid, any cancelled bookings will not be refunded. If I have availability to rearrange, this has to be used in the same month.

  • All training courses are non-refundable if you decide you no longer want to take part.

Payments can be made via bank transfer. You will receive an email from the official website where you can view, print and pay your invoice. All invoices are recorded and I am notified when you open them to view.

All bank holidays are time and a half if you wish to see a list of bank holidays for this year please click here.

I am happy to assess and potentially move appointments to another date if you communicate with me, and let me know if there is an emergency or issue, for example, COVID-19. Please contact me directly as soon as possible though.

TRAINING, QUALIFICATIONS & INSURANCE

Fully DBS Checked

Clean Drivers Licence & Own Vehicle

Fully Insured with Direct Line

Qualifications;

Pet Nutrition

Dog Walking

Dog Grooming

Animal First Aid & CPR

Dog Behaviourist & Training

New Puppy & Dog Training

Doggy Dessert Chef

© 2018 by Chakia-Louise Danielle Blyth-Allen. Proudly created with Wix.com

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Dog Trainer & Animal Behaviourist
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WHITELEY & SURROUNDING AREAS