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If you wish to register your dog(s) with WiggleWaggles to use all services then please, click here.

Registering a small pet? (Feline, Rabbit etc) click here.

 

STANDARDS OF PRACTICE

Welcome to Wiggle Waggles, the one pit stop for all your fur babies needs.

 

A bit about myself?

 

I am a qualified dog trainer & animal behaviourist. I specialize in reactive and misunderstood canines. I also have experience with felines, rabbits, hamsters, guinea pigs, degus and even chickens!

 

My services include making homemade 100% natural treats, animal/house sitting, animal visits, dog walking, grooming, pet taxi, nail clipping, new puppy training, obedience training (for all ages), agility, specific training & nutritional advice.

I have a HUGE passion for canine training, and I love working with puppies building up a foundation of confidence, obedience and respect. However, I also love helping those canines whose families don't have many options left and are struggling with the big wide world. (which we all know can be scary sometimes!)

I appreciate that entrusting another person with the care of your animals is an important and also somewhat difficult decision. Wiggle Waggles has now been in business for 8 years so you can be assured that you are dealing with a professional and reputable business. I offer reliability, consistency and accountability. I treat all your fur babies as if they are my own.

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CONSULTATION

All customers MUST have a consultation before they can book any appointments. Although I can let you know if your dates are available, this is NOT a confirmation that you will get these dates. In the time between booking a consultation and the consultation itself, anyone can book those potential dates. So, booking a consultation ASAP is recommended if you wish to secure any future dates.

 

During this process, I will meet you and your pets, to get to know you and their needs. During this time you can ask me any questions. This process normally lasts around 45 minutes, depending on if there are any specific questions you have. I allocate up to 1 hour maximum though if needed.

 

If you decide to take up my services, then you will need to fill out a registration form. This can be done in person or at a later date. After this, you can then book any services you wish. I can book them all in advance for you on that day and send you an invoice.

HOURS OF OPERATION &  SERVICE AREAS

WiggleWaggles is closed on Fridays unless I have a sitting booking, then I will allow up to 3 extra services that day.

Monday - Thursday is classed as off-peak hours and Friday to Sunday is classed as peak hours.

 

If you have an emergency, then please notify me regardless if it's on a closed day as I might be able to help. Just note this is ONLY for emergencies, not holidays.

 

Closed on Boxing Day, Christmas Day, New Year's Eve and New Year's Day.

The areas that I provide services for are Whiteley (where I reside), Locks Heath, Warsash, Park Gate and any surrounding areas that are within 5 miles of my residence. All my services are charged a standard rate and outside of a 5-mile radius (+£5)

PAYMENTS/REFUNDS

If you want to guarantee your booking then you will need to submit a 25% non-refundable booking deposit.

If your booking is outside the time frame to place a deposit, full payment will be required.

 

If an invoice is sent, and you do not pay the deposit within the time frame, then the booking will be cancelled without notification. If you have paid the deposit but then do not pay the remainder on time, then you will receive an updated invoice. You will be given a grace period of 24 hours and a new date to pay. If this is not paid then your booking will be cancelled without any notification. You will forfeit any deposit made so if you decide you want to re-book, you will have to book with a NEW deposit.

 

Animal Sitting Policy;

  • 25% non-refundable deposit to confirm the booking.

  • The remainder is to be paid 30 days prior to the scheduled booking.

  • If you wish to cancel, you need to give 45 days prior notice to the scheduled booking. You will receive a refund of 75% which is the remainder IF this has already been paid in advance.

  • Cancellation within 30 days of the scheduled booking; 100% of the booking WILL NOT be refunded OR moved to a subsequent date. This is because I am unable to commit to other sitting bookings at the same time.

  • If you wish to book a different date, this will need to be a new booking with a new deposit.

 

Ad Hoc Dog Walking, Adventures, Pet Visits, Training Session Policy;

(Regular & Pick'N'Mix walks have a separate agreement.)

  • 25% non-refundable deposit to confirm the booking.

  • The remainder is to be paid 5 days prior to the scheduled booking.

  • You need to give 48 hours notice if you wish to cancel.

  • With at least 48 hour notice and paid in full, you will receive a 75% refund OR I can move the booking to a subsequent date. (This booking cannot be moved again if cancelled and if cancelled you forfeit any money already paid.)

  • Cancellation within 48 hours of the booking will render full payment forfeited. (You cannot use the same deposit for a new booking.)

  • The remainder is to be paid 5 days prior to the start of that month. You will receive an automatic payment-due email if the remainder is not paid on time and given another 24 hours.

  • All training courses are non-refundable if you decide you no longer want to take part, before, during and after the fact.

Regular & Pick'N'Mix Dog Walking Policy

  • 6-month contract (Jan-June or July-Dec)

  • Invoiced every 15th of the month.

  • The deposit is due on the 15th/16th. (If no payment is made by midnight 16th then your booking slots are subject to being taken by others and will be updated accordingly. Please make sure to check the invoice before paying if you pay late.)

  • 25% non-refundable deposit to confirm the booking for the next month.

  • The remainder is to be paid 5 days prior to the start of that month. You will receive an automatic payment-due email if the remainder is not paid on time and given another 24 hours.

  • Slightly different cancellation policy due to having your booking reserved for up to 6 months at a time. Once an invoice has been sent and paid, any cancelled bookings will not be refunded or moved to a subsequent slot.

Payments can be made via bank transfer. You will receive an email from the official website where you can view, print and pay your invoice. All invoices are recorded and I am notified when you open them to view.

All bank holidays are time and a half if you wish to see a list of bank holidays for this year please click here.

I am happy to assess and potentially move appointments to another date if you communicate with me, and let me know if there is an emergency or issue, for example, COVID-19. Be sure to get in touch with me directly as soon as possible though.

TRAINING, QUALIFICATIONS & INSURANCE

Fully DBS Checked

Clean Drivers Licence & Own Vehicle

Fully Insured with Direct Line

Qualifications;

Pet Nutrition

Dog Walking

Dog Grooming

Animal First Aid & CPR

Dog Behaviourist & Training

New Puppy & Dog Training

Doggy Dessert Chef

Dog Trainer & Animal Behaviourist
WHITELEY & SURROUNDING AREAS
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